FAQ
Welcome to the Qirovane FAQ. We have compiled answers to common questions about our evening wear, sizing, shipping, and order support to help you shop with confidence.
Shopping & Product Details
How do I find specific styles like Evening Gowns or Two-Piece Sets?
You can browse our main categories directly from the navigation menu. Our collections include Evening Gowns, Two Piece sets, and Evening Wear. Use the Featured Products or New Arrivals pages to see our latest designs.
Where can I check color options and fabric details for a dress?
Specific colors, fabric compositions, and care instructions vary by item. Please refer to the "Description" and "Details" sections on each individual product page. For example, some of our beaded gowns feature mesh overlays with lining, while others use structured suiting fabrics.
Do your dresses come in plus sizes?
Many of our items are available in extended sizes up to 3XL. Size availability depends on the specific style and current stock levels. Always check the size selector on the product page to see which sizes are currently purchasable.
What if my size is out of stock? Will it be restocked?
We do not guarantee restocks for sold-out sizes or colors. If an item is unavailable, we recommend exploring similar styles in our Evening Gowns or Two Piece collections. You may also contact us for assistance finding a comparable look.
Sizing & Fit
How should I choose the right size?
Each product page includes a detailed size guide with measurements in inches. Manual measurements may vary by 0.4–1.2 inches due to fabric stretch and construction. If you are between sizes, especially for fitted bodices or structured blazers, we generally recommend sizing up for comfort.
Are the fits consistent across different styles?
No. Fit varies significantly by design. For instance, our kaftan dresses offer a relaxed, flowing silhouette, while our corset bodice gowns and suit sets provide a tailored, figure-hugging fit. Please read the "Fit Advice" section on each product page carefully.
Shipping & Delivery
How long does shipping take?
Orders typically process within 1–3 business days. Once shipped, delivery usually takes 8–12 business days. These timeframes are estimates and may vary based on destination and carrier conditions.
Which countries do you ship to?
We primarily serve customers in the United States and Europe. Specific shipping rates and available carriers will be displayed at checkout based on your delivery address.
Can I track my order?
Yes. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Returns & Exchanges
What is your return policy?
Please review our full Returns & Refunds Policy for detailed eligibility criteria, timeframes, and condition requirements. Generally, items must be unworn, unwashed, and in their original packaging with tags attached.
How do I initiate a return or exchange?
To start a return, please contact our support team via the email provided below. Include your order number and the reason for the return so we can assist you promptly.
Order Support & Contact
Can I modify or cancel my order after placing it?
Due to our fast processing times (1–3 business days), changes may only be possible before the order enters the fulfillment stage. Please contact us immediately if you need to update your address or cancel an order.
How do I contact customer service?
For any questions regarding orders, products, or policies, please email us at michael@qirovane.shop. When contacting us about an order, please include your order number and registered email address to help us locate your account quickly.