Returns & Refunds
Welcome to Qirovane. We want you to be completely satisfied with your purchase. This page outlines how to handle returns, refunds, and exchanges for orders shipped to the United States and Europe.
General Return Eligibility
To qualify for a return or exchange, items must generally be in their original condition: unused, unwashed, unaltered, and free from damage caused by customer use. Please ensure all tags, hygiene seals (if applicable), accessories, and original packaging are intact and included with the return.
Note: Specific timeframes for initiating a return, detailed lists of non-returnable items (such as final sale goods or personalized products), and specific return shipping address details have not been provided in our current policy documentation. For these specifics, please contact our support team directly before sending any items back.
Handling Different Scenarios
1. Wrong Item Received
If you received an item that does not match your order, please contact us immediately. Do not attempt to return the wrong item without authorization.
- Action: Email michael@qirovane.shop with your order number and photos of the received item and its packaging label.
- Resolution: Once verified, we will arrange for the correct item to be sent or provide instructions for returning the incorrect one at no cost to you.
2. Change of Mind
We accept returns for items you no longer wish to keep, subject to the general eligibility criteria above.
- Action: Contact support to request a Return Merchandise Authorization (RMA) if required by our current workflow.
- Shipping Costs: Unless otherwise stated in a specific promotion, customers are typically responsible for return shipping costs for change-of-mind returns.
- Refund: Refunds are processed after the returned item is received and inspected.
3. Lost Package
If your tracking information indicates delivery but you have not received the package, or if it has been lost in transit:
- Action: Check with neighbors or local postal services first. Then, contact us with your order number.
- Investigation: We may need to open a claim with the carrier. Resolution depends on the carrier's investigation outcome.
- Outcome: If confirmed lost, we will discuss options such as reshipment or refund based on inventory availability and carrier findings.
4. Damaged Item
If your item arrives damaged due to shipping:
- Action: Take clear photos of the damaged item and the exterior packaging within 48 hours of delivery. Email these to michael@qirovane.shop.
- Resolution: After verification, we will replace the item or issue a refund. You do not need to pay for return shipping for damaged goods.
5. Exchanges (Size/Color/Style)
We aim to make exchanges easy. However, direct exchange availability depends on real-time stock levels.
- Process: Contact us to check if the desired variant is available. If yes, we can guide you through swapping the item. If not, you may need to return the original item for a refund and place a new order.
- Costs: Exchange shipping fees vary based on the reason for the exchange (e.g., error vs. preference).
How to Initiate a Request
All return, refund, and exchange requests must start by contacting our customer support team. Please include:
- Your Order Number.
- The reason for the return/exchange.
- Photos (if the item is damaged or incorrect).
Do not ship items back without explicit instructions from our team, as unauthorized packages may not be accepted.
Refund Processing
Once your return is approved and received, we inspect the item. If it meets the conditions outlined above, we initiate the refund to your original payment method.
- Timeline: The time it takes for funds to appear in your account depends on your bank or credit card provider.
- Shipping Fees: Original shipping charges are generally non-refundable unless the return was due to our error or a defective product.
Contact Us
For assistance with any of the above scenarios, please reach out to us:
Qirovane
Website: qirovane.shop
Email: michael@qirovane.shop
We typically respond within 1–2 business days.